Enter the promotional code displayed on this page in the discount code field at checkout. Your saving should appear in the order summary before you complete payment. Please check that the discount has been applied before placing your order.

Our Black Friday promotion runs from 16 to 29 November 2026, with different offers available throughout the campaign. The current saving, promotional code and closing date will always be displayed at the top of this page.

The current Black Friday saving applies across all products available to purchase on our website, including envelopes, mailing bags, cardboard boxes, postal tubes and protective packaging. All products remain subject to availability.

Check that you have entered the promotional code exactly as it appears on this page and that the offer is still active. Different codes apply during different stages of the Black Friday promotion, so a previously advertised code may no longer be valid.

The saving must appear in your order summary before payment is completed. If the current code is still not working, please contact our customer service team before placing your order.

Black Friday is a particularly busy ordering period, so we recommend ordering as early as possible. Orders dispatched from our Cardiff warehouse are normally delivered by Royal Mail or DPD within 1 to 3 business days. Orders fulfilled from our European warehouse normally arrive within 7 to 10 business days via DHL.

Your estimated delivery window will be shown at checkout. If you need help with an existing delivery, please contact our customer service team with your order number.

Standard tracked delivery costs £5.95 including VAT. Orders over £30 including VAT qualify for free delivery. If your order contains products from both our UK and European warehouses, a split-shipment rate of £11.90 including VAT applies. All delivery charges will be clearly displayed at checkout.

A split shipment occurs when products in your order are supplied from both our Cardiff and European warehouses. You will receive two separate deliveries and may receive separate tracking information for each parcel. The applicable delivery charge and estimated timescales will be shown before you complete your order.

If you have questions about a split shipment you have already placed, please contact our customer service team.

We begin processing orders quickly, particularly during busy promotional periods. If you need to make a change, please contact our customer service team as soon as possible and include your order number.

We cannot guarantee that changes or cancellations will be possible once your order has entered processing or has been dispatched.

If your order arrives damaged, incomplete or different from what you expected, please contact our customer service team as soon as possible. Include your order number and details of the issue so the team can investigate promptly.

We will review the problem and arrange an appropriate replacement, credit or refund where applicable.