Shipping and Delivery
We offer clear UK delivery options based on where your items are fulfilled from. Most orders are dispatched from our Cardiff warehouse, while selected products may be fulfilled from our European warehouse in Spain due to stock availability. This page explains our delivery methods, costs, dispatch times and what to expect once your order has been placed.
Delivery and Shipping
Delivery Services Explained
Our delivery information is designed to make checkout simple and transparent. The delivery method, estimated delivery time and cost will depend on whether your order is fulfilled from our Cardiff warehouse, our European warehouse, or both.
Cardiff Warehouse Delivery
Most Postal Packaging orders are dispatched from our UK warehouse in Cardiff. This is the quickest fulfilment route for most customers and is used when the items in your basket are available from our Cardiff stock.
If your order qualifies for Cardiff warehouse delivery, this will be shown during checkout before you complete your order.
European Warehouse Delivery
Some products may be fulfilled from our European warehouse in Spain when stock is not available from Cardiff, or where the product is held as part of our wider European range.
Orders sent from our European warehouse have a longer delivery estimate. This will be shown clearly on the product page and at checkout, so you can review the delivery timescale before placing your order.
Split Shipment Delivery
If your basket contains items from both our Cardiff warehouse and our European warehouse, your order may be sent as two separate deliveries.
This helps us dispatch the available Cardiff stock as quickly as possible while the European warehouse items follow separately. If your order is split, this will be shown at checkout and you may receive separate tracking details for each delivery.
Dispatch Cut-Off
Orders placed before 14:00 GMT Monday to Friday are usually dispatched the same working day, subject to stock availability and order processing. Orders placed after 14:00 GMT, or on weekends and bank holidays, are usually dispatched the next working day.
Important Delivery Information
The following applies to all delivery methods:
Delivery times are estimates and are based on business days, excluding weekends and bank holidays.
All orders are subject to stock availability.
Delivery dates and times cannot be guaranteed.
Ordering and Returns FAQ
We understand that questions can come up after placing an order, whether it is about changing details, tracking delivery or making a return. Below, you will find clear answers to the most common order-related questions.
Has My Order Been Received?
Has My Order Been Received?
After you complete your payment, you will receive an order confirmation by email. If you do not receive one within 10 minutes, please check your junk or spam folder. If you still cannot find it, contact us and we can confirm this for you.
How Do I Cancel Or Change My Order?
How Do I Cancel Or Change My Order?
Please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to update or cancel it. Once an order has been dispatched, it cannot usually be changed.
My Order Arrived Damaged Or Incomplete, What Should I Do?
My Order Arrived Damaged Or Incomplete, What Should I Do?
Please inspect your order when it arrives and contact us as soon as possible if anything is damaged, defective, missing or incorrect. Email us with your order number and clear photos of the issue so we can review it and put things right.
What Is Your Return Policy?
What Is Your Return Policy?
We have a 14-day returns policy, which means you have 14 days from receiving your order to request a return. Items must be unused, in their original condition and in their original packaging. You can view our Returns & Refunds Policy here.
How Do I Start A Return?
How Do I Start A Return?
Please start all returns using our online returns form located here. Once your return request has been reviewed and accepted, we will provide instructions on how to send your item back to us.
Can I Exchange An Item?
Can I Exchange An Item?
The fastest way to get the item you need is to return the original item first. Once your return has been accepted, you can place a separate order for the replacement item.
How Long Do Returns And Refunds Take?
How Long Do Returns And Refunds Take?
Once we have received and inspected your return, we will let you know whether the refund has been approved. If approved, your refund will be made back to your original payment method within 10 business days. Your bank or card provider may take additional time to process and show the refund on your account.
Do I Have To Pay For Return Shipping?
Do I Have To Pay For Return Shipping?
Return shipping instructions will be provided once your return request has been reviewed and accepted. If the return is due to an issue with your order, such as a damaged, defective or incorrect item, please contact us so we can review this with you.
My Order Is Late Or Missing, What Can I Do?
My Order Is Late Or Missing, What Can I Do?
Please use the tracking link sent in your dispatch confirmation email. If your parcel has not arrived within the expected delivery window, or if the tracking has not updated, contact us so we can look into this with the courier.
Can I Return Bespoke, Personalised Or Printed Items?
Can I Return Bespoke, Personalised Or Printed Items?
Unfortunately, bespoke, personalised and printed items cannot be returned unless they arrive damaged, defective or incorrect. Please check all custom order details carefully before placing your order.
Still Need Help?
If you cannot find the answer you are looking for, our team is here to help. Use the contact form below and we will get back to you as quickly as possible.