Help Centre
Our Help Centre is designed to make things simple. From tracking your order and delivery times to payment security and pricing information, you will find clear guidance and support whenever you need it. If you cannot find what you are looking for, our team is always happy to help.
Still Need Help?
If you cannot find the answer you are looking for, our team is here to help. Use the contact form below and we will get back to you within 1 business day. For urgent queries, call us on 029 2271 0914 during working hours.
Postal Packaging Ltd
D12/13 East Point Industrial Estate
Wentloog, Cardiff, CF3 2GA
Mon - Fri, 08:00 - 16:00 (GMT)
Saturday, Closed
Sunday, Closed
Common Questions
How Do I Track My Order?
How Do I Track My Order?
Once your order has been dispatched, you will receive a confirmation email with a tracking link. You can also track your order at any time on our order tracking page.
How Long Does Delivery Take?
How Long Does Delivery Take?
Most orders are dispatched from our Cardiff warehouse using DPD Tracked, with an estimated delivery time of 1 to 3 business days. Orders placed before 14:00 GMT Monday to Friday are usually dispatched the same working day. Full details are on our delivery methods page.
What Is Your Returns Policy?
What Is Your Returns Policy?
We have a 14-day returns policy. Items must be unused, in their original condition and in their original packaging. To start a return, visit our returns and refunds page or contact us at sales@postalpackaging.com with your order number.
Do You Offer Free Delivery?
Do You Offer Free Delivery?
Yes. Free standard delivery is available on all orders over £30 including VAT. Wholesale+ Silver and Gold members receive free delivery on every order regardless of spend. Bronze members receive free delivery on orders over £30. More information is available on our delivery methods page.
Can I Get a VAT Invoice?
Can I Get a VAT Invoice?
Yes. A VAT invoice is automatically emailed to you when your order is confirmed. If you need a copy resent, contact us at sales@postalpackaging.com with your order number and we will get one across to you.
Do You Offer Trade or Wholesale Pricing?
Do You Offer Trade or Wholesale Pricing?
Yes, through our Wholesale+ programme. Members receive up to 55% off trade pricing on envelopes and packaging, applied automatically at checkout with no negotiating required. Bronze, Silver and Gold tiers are available based on annual spend. Apply to join Wholesale+.

