Privacy and Cookie Policy

Last updated: May 2026

This Privacy & Cookie Policy explains how Postal Packaging Ltd collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, create an account, use our services, or otherwise interact with us.

For the purposes of this policy, “we”, “us” and “our” refer to Postal Packaging Ltd. “You” and “your” refer to you as a customer, website visitor, account holder, or any other person whose personal information we collect.

Please read this policy carefully. By using our website or services, you acknowledge that your personal information will be handled as described in this policy.

1. Who We Are

This website is operated by:

Postal Packaging Ltd
D12/13 East Point Industrial Estate,
Wentloog,
Cardiff,
CF3 2GA,
United Kingdom

Company Number: 15454788
VAT Number: GB461609687

Email: sales@postalpackaging.com
Telephone: 0208 124 4646

2. Changes To This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or operational practices.

When we make changes, we will update the “Last updated” date at the top of this page. We recommend checking this page occasionally to stay informed about how we handle your personal information.

3. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

We may collect the following types of information:

Contact details: such as your name, email address, telephone number, billing address and delivery address
Order information: such as products ordered, order value, payment confirmation, delivery method and return details
Account information: such as your username, password and account preferences if you create an account
Shopping information: such as products viewed, added to your basket, added to a wishlist, or purchased
Customer service information: such as messages, enquiries, returns requests, complaints and support correspondence
Technical and usage information: such as your IP address, device type, browser type, pages visited, website interactions, referral source and cookie preferences
Marketing preferences: such as whether you have opted in or out of email marketing or certain advertising activities

4. How We Collect Personal Information

We collect personal information in several ways, including:

When you place an order through our website
When you create or use a customer account
When you contact us by email, phone, contact form, returns form, complaint form, or other communication method
When you sign up to receive marketing emails
When you browse our website or interact with our online services
When you leave a review or submit user-generated content
Through cookies, pixels and similar tracking technologies
From third-party service providers who help us operate our website, process payments, fulfil orders, provide customer support, run analytics, or deliver marketing

5. Information We Collect Through Cookies

Like many ecommerce websites, we use cookies and similar technologies to help our website function properly, improve performance, understand customer behaviour and support marketing activity.

Cookies may collect information such as:

Your IP address
Your device and browser type
Your location at country or region level
Pages viewed and links clicked
Products viewed or added to basket
Session information and website preferences
Marketing and advertising interactions

Some cookies are necessary for the website to work, while others help us improve our website, analyse performance, personalise content, or measure advertising effectiveness.

6. Types Of Cookies We Use

We may use the following types of cookies:

Essential cookies: required for the website to function, including basket, checkout, account login and security features
Performance and analytics cookies: used to understand how visitors use our website and to improve performance
Functional cookies: used to remember preferences, such as cookie choices or website settings
Marketing and advertising cookies: used to measure advertising performance and show more relevant adverts on our website and other websites

Our store is powered by Shopify. For more information about Shopify cookies, you can visit Shopify’s Cookie Policy.

7. Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to block cookies, delete cookies, or receive a warning before cookies are stored.

Please note that blocking or deleting some cookies may affect the functionality of our website. For example, some parts of the checkout, basket, account area, or website preferences may not work properly without essential cookies.

Where required, we will also give you the option to manage your cookie preferences through our cookie banner or consent management tool.

8. How We Use Your Personal Information

We use your personal information to operate our website, fulfil orders and provide our services.

This may include using your information to:

Process and fulfil your order
Take and confirm payment
Arrange delivery and provide tracking information
Manage returns, refunds, exchanges and complaints
Create, maintain and manage your customer account
Respond to enquiries and provide customer support
Send order confirmations, dispatch updates and service messages
Improve our website, products, services and customer experience
Detect, prevent and investigate fraud, abuse, security incidents, or unlawful activity
Comply with legal, tax, accounting and regulatory obligations
Send marketing communications where you have opted in or where otherwise permitted by law
Measure and improve the effectiveness of our advertising and marketing

9. Legal Basis For Processing Personal Information

Where UK data protection law applies, we rely on one or more legal bases when using your personal information.

These may include:

Contract: where processing is necessary to fulfil an order or provide a service you have requested
Legal obligation: where we need to comply with laws, tax rules, accounting requirements, or other legal duties
Legitimate interests: where processing is necessary for our business operations, website security, fraud prevention, service improvement, customer support, or marketing analysis
Consent: where you have given us permission, such as for certain marketing emails or non-essential cookies

10. Marketing Communications

If you choose to receive marketing from us, we may send you emails about products, offers, updates, or other information we think may be relevant to you.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at sales@postalpackaging.com.

Even if you opt out of marketing emails, we may still send you service-related emails, such as order confirmations, dispatch updates, account messages, returns information, or customer service responses.

11. Security And Fraud Prevention

We use personal information to help protect our website, customers and business from fraud, unauthorised activity, misuse, and security threats.

If you create an account with us, you are responsible for keeping your login details secure. Please do not share your password or account access details with anyone else. If you believe your account has been compromised, please contact us immediately.

12. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

Website and ecommerce providers: such as Shopify
Payment processors: to process payments and prevent fraud
Delivery and fulfilment partners: to dispatch and deliver orders
Customer support providers: to manage enquiries, returns and complaints
Marketing and advertising partners: to send marketing communications, measure advertising performance, or show relevant adverts
Analytics providers: to help us understand website performance and customer behaviour
Professional advisers: such as accountants, legal advisers and insurers
Authorities or regulators: where required by law or to protect our rights
Group companies or business partners: where required for legitimate business operations

We only share personal information where there is a legitimate reason to do so and, where appropriate, we require service providers to protect your information and use it only for the purposes agreed with us.

13. Payments

Payments made through our website are processed by third-party payment providers. We do not directly store your full payment card details.

Payment providers may collect and process payment information such as card details, billing address and transaction information in order to complete your purchase and help prevent fraud.

14. User-Generated Content

Our website or related services may allow you to submit reviews, feedback, or other content.

If you submit content to a public area of the website, that content may be visible to other users. Please avoid including personal information in public reviews or comments that you do not want others to see.

15. Third-Party Websites And Links

Our website may include links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or accuracy of third-party websites. If you visit another website, we recommend reviewing its privacy policy and terms before providing any personal information.

16. International Transfers

Some of our service providers, including Shopify and other technology partners, may process personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we rely on appropriate safeguards where required by law. This may include adequacy decisions, standard contractual clauses, UK-approved transfer mechanisms, or other legally recognised safeguards.

17. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes set out in this policy.

How long we retain information depends on factors such as:

Whether we need it to fulfil an order or provide a service
Whether you have an account with us
Whether we need it for customer support, returns, refunds, or complaints
Whether we need it to comply with tax, accounting, legal, or regulatory obligations
Whether we need it to resolve disputes or enforce our terms

When personal information is no longer required, we will delete it, anonymise it, or securely retain it only where we are legally required or permitted to do so.

18. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can review and delete the information where appropriate.

19. Your Rights

Depending on where you live, you may have rights in relation to your personal information.

These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Object to certain processing
Request restriction of processing
Request a copy of your personal information in a portable format
Withdraw consent where we rely on consent
Opt out of certain marketing communications
Opt out of certain targeted advertising or data sharing where applicable

These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to your request.

To exercise your rights, please contact us at sales@postalpackaging.com.

20. Data Sharing Opt-Out

Depending on your location, you may have the right to opt out of certain types of data sharing, targeted advertising, or activity that may be considered a “sale” or “sharing” of personal information under applicable privacy laws.

You can manage this using our Data Sharing Opt-Out page, where available.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, and the right applies in your location, we will treat this as a request to opt out of relevant activity for the device and browser you used to visit our website.

21. Complaints

If you have a complaint about how we handle your personal information, please contact us first so we can try to resolve your concern.

You can contact us at sales@postalpackaging.com.

If you are not satisfied with our response, you may have the right to complain to your local data protection authority.

In the UK, this is the Information Commissioner’s Office:

https://ico.org.uk

22. Contact Us

If you have any questions about this Privacy & Cookie Policy, how we use your personal information, or your data protection rights, please contact us: