Yes, we will cover your postage for any samples.

1. Email us at sales@postalpackaging.com with the subject line "Return Request: Order #[Your Order Number]". 2. In your email, briefly explain the reason for your return, so we can better understand how to serve you.

Postal Packaging is solely an online seller and distributor, but if you live close to Cardiff, you are welcome to collect your order. Otherwise, orders will be shipped out and delivered within 3-5 days.

Typically, we recommend allowing 10 working days, though this depends on complexity and quantity. It’s best to fill out an enquiry form here to speak with our team about your specific requirements for a more accurate timeframe.

Unfortunately not. We have premises but only sell our products online or via trade channels.

For more information on printing options, please visit our detailed guide here.

We typically provide 1-5 samples of different products, but if you need two identical samples to present to your client, we can accommodate that. Just let the team know.

For delivery timelines, please refer to our detailed guide here.

Not a problem. Visit this link, enter your email, and you’ll receive a password reset link.

It’s likely you’ve purchased from us before and opted out of marketing emails. Try the discount code FREESHIPONUS, which is limited to one use per customer. If it doesn’t work, it may have been used previously with your email.

Postal Packaging is solely an online seller and distributor, but if you live close to Cardiff, you are welcome to collect your order. Otherwise, orders will be shipped out and delivered within 3-5 days.

For international postage rates, please visit the Royal Mail website, as most of our customers are UK-based, and we primarily provide UK delivery information.

We offer shipping to the UK and Ireland.

Typically, we use Royal Mail for most orders, but some larger parcels are sent via DPD. Once your order is fulfilled, you’ll receive a tracking link for the appointed courier.

For standard orders placed before 2pm, we offer same-day dispatch with 1-3 day delivery for £4.95 (excluding discounts). Next-day delivery via DPD is available for £7.95. In rare cases, if stock is unavailable in our Cardiff warehouse, we may import from our European entities, which can take 7-10 days. This will be stated at checkout and in your confirmation email.

Yes, all of our products are free from any logos or branding.

W, L, D stand for Width, Length, and Depth.

All of our products are sold in single quantities, unless you are purchasing a bundle (which is clearly highlighted). Simply enter the number of products you need, and that’s what will be delivered.

Depending on the product you’re sending, we recommend our gusset range, bubble bag mailers, or book wrap mailers.

For transparent products, you can find them here.

Wove paper has a smoother surface compared to Laid due to a finer, uniformly placed wire mesh.

Laid paper has a textured surface with visible lines due to the way the wire mesh was constructed.

For an explanation of gsm, please visit our guide here.

For information on FSC certification, please visit our guide here.

For details on food-safe products, please visit our guide here.

For information on colour bleed, please visit our guide here.

For details on measurements, please visit our guide here.

For information on bespoke printing, please visit our guide here.

For details on food packaging, please visit our guide here.

For information on mailing bag capacities, please visit our guide here.

For a measurement converter, please visit our guide here.

For paper sizes in mm, please visit our guide here.